Archive for October, 2010

Delivering Happiness

October 3, 2010 Leave a comment

For Centuries people have been asking the questions ‘What is true happiness?’ This is a question that I have asked myself many times. I have read a great book “Delivering Happiness A Path to Profits, Passion, and Purpose” by Tony Hsieh CEO,, Inc. His book is more designed around how he found his happiness and how it helped him create a ‘world class business’ by focusing on customer service.

Tony talks about how he became a multimillionaire when he sold LinkExchange to Microsoft and part of the sell agreement was that Tony would receive millions more if he stayed with Microsoft for a year. During the first few months he realized that he wasn’t happy and that money does not bring happiness, so he decided to leave Microsoft and the millions he would have received (he didn’t need the money so why stay and be miserable). He found happiness through the people he surrounded himself with, the experiences they shared, and believing in something bigger then himself. This concept became the corner stone of, which he helped build. is build on Customer Service and creating a positive experience for all involved (Customers, Employees, Distributors, etc.)

I borrowed a copy of ‘Delivering Happiness’ from my work and I personally wanted to experience the experience. I called Zappos for the first time and asked how I could get a copy of my own. The representative I spoke to with out any hesitation said since she worked in the call center and had access to the book she would mail it to me at no cost to me. What a great first experience with Zappos.

I would highly recommend reading this book. It made me think about my own life and what I was doing to create happiness. I know my happiness comes from my family, my friends, serving other, and the peace I receive when I am right with God.

I do agree with Tony Hsieh that money cannot buy happiness. Happiness is created by ones own actions and mindset.

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